Support > Dial-up > Setup

 

WebTV

 

WebTV Support Information

In order to begin registration for the Use an ISP program, the WebTV subscriber will need the following ISP information:

  1. ISP Company Name: The Computer Works
  2. Primary modem number: See the Dial-Up Phone Number Locator
  3. Secondary modem number: Same as primary
  4. User name (case sensitive), in the form of username@tcworks.net
  5. Password (case sensitive)

The process below shows step-by-step instructions that a WebTV subscriber would need to follow.

  1. From the WebTV Web Homepage, select "Account" from the top bar.

    Please note: subscribers must be logged on as the primary user. The primary user is the name the subscriber chose the first time they connected to the WebTV Network service.

  2. In Account, select "Use an ISP."

  3. Choose "Sign Up Now."

  4. 4. Enter ISP account information:

    • Enter ISP company name. Choose "Continue."
    • Enter primary and backup dialup modem access numbers. Choose "Continue."
    • Enter username and case-sensitive password supplied by The Computer Works. Choose "Continue."
    • Confirm password. Choose "Continue."
    • Choose "Use your ISP."

  5. Following this set up, the WebTV Internet unit will reset and reconnect automatically to complete the change. A confirmation screen will appear to verify that the subscriber is using an ISP to access their WebTV subscription.

WebTV Help Center FAQ

If you are a current WebTV subscriber and need support, we recommend you go to WebTV's own support site - http://help.webtv.net. You can also access the help site through your set-top box from the Web Home page - just select "Help."

If you need to speak with a Customer Care representative, please call 1-800-Go-WebTV (1-800-469-3288).

If you cannot get your problem resolved through WebTV support, please contact our support department.